At 1-grid, we believe that every customer experience matters. When something isn’t working, we want to understand before making assumptions, and before closing the door on a relationship that still deserves care, clarity, or resolution. This is why our 1-grid Cancellations Feedback Form plays an integral part in understanding how we can do better, while helping us serve you better.
This guide will explain what the 1-grid Cancellations Feedback Form is, why we use it, and how it helps us support you better, even if leaving is still the best decision for you.
About the 1-grid Cancellations Feedback Form
The form is a short feedback form shared when a cancellation is requested. It gives you the opportunity to:
- Tell us what led to your decision
- Let us know if you’d like us to review anything before finalising the cancellation
You’re always in control. Completing the form does not block, delay, or prevent your cancellation. It’s about us listening, not adding pressure – because your feedback matters.
Why We Use the Form
We can’t fix what we don’t understand.
The form helps us:
- Identify recurring issues early
- Learn where we’ve fallen short
- Improve systems, processes, and support
- Reach out (only if you’re open to it) to explore solutions
Helping Us Serve You Better (Even If You Leave)
Your feedback shapes real change, and without it, we wouldn’t know how to serve you better now and in the future.
Your responses help us:
- Improve support response times
- Reduce repeat issues
- Train and mentor our teams better
- Make product and system improvements
Even when a service ends, your voice continues to matter.
What We Ask (And Why)
Here’s what you’ll see on the form, and how it helps us support you responsibly:
- Your name and contact number
→ So we know who to follow up with if you invite us to.
- Which service you’re cancelling
→ Helps us understand which product or service needs improvement.
- The main reason for cancelling
→ Identifies patterns we need to address (pricing, support, reliability, etc.).- I no longer need the service
- I found a better price elsewhere
- The service didn’t meet my expectations
- I had ongoing technical issues
- Poor support experience
- I’m moving to another provider
- Financial reasons
- Temporary project ended
- Other
- Additional context (optional)
→ This is where your story lives, in your words.
- Overall satisfaction rating (1–10)
→ Helps us track experience trends over time so we know when to do better.
- Permission to reach out
→ We only follow up if you’re open to it.
Each response helps us understand where trust was strained, and how to rebuild it.
FAQs
Q. Will completing the form stop my cancellation?
No, it simply gives us context and lets you know that we’re listening.
Q. Do I have to complete the form?
No, it’s optional, but it’s deeply appreciated.
Q. Will someone contact me automatically?
Yes, we’re always willing to listen and have a conversation, but with this form, it allows us to understand if you’ve indicated that you’re open to a conversation.
Q. Why do you ask for feedback if I’m leaving?
Because learning from your experience helps us do better for you and for others.
Additional Resources
How to Revert a Cancellation Request
How to Reactivate a Cancelled or Suspended Hosting Product
Need Additional Support?
We’re Here to Help:
Understanding our Cancellations Feedback Form, how to use it, or why we ask you to complete this is easy with this easy-to-reference guide. Stuck? Contact our Support Team for clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!