Adding a Sub-Account or Technical Contact to Your 1-grid Account With 1-grid, you can invite a new user to your account and add them as a sub-account or add a...
Preventing Unauthorised Customers from Accessing 1-grid Support Keeping your account details safe is a priority with 1-grid. This means that to protect your account and data, unauthorised...
Deleting a Sub-Account or Technical Contact from Your 1-grid Account With 1-grid, you can remove access/delete a user under a sub-account and delete a technical/support contact to remove them from...
How to Verify Your 1-grid Account for Support When contacting 1-grid for support, we may need to verify that you’re authorised to make changes to the account. This...
Viewing Your Logged Support Tickets in Your 1-grid Customer Zone Viewing your logged support tickets and their statuses, like open, closed, and in between, in your 1-grid Customer Zone makes...
Understanding Why Your Support Ticket Has Been Closed At 1-grid, we want to resolve your queries as quickly and smoothly as possible. This means that sometimes tickets close...
