Viewing Your Email Settings in Windows Plesk

If you’re setting up your email in Outlook, Apple Mail, Gmail, or on your mobile device, you’ll need your correct mail server settings. 

This guide will show you exactly where to find them in Windows Plesk, step by step. 

Nothing in this process will delete emails, change your website, or affect other users. 

By the end, you’ll have the exact settings needed to complete your email setup confidently. 

What These Email Settings Are (And Why They Matter) 

Included in Email Settings

• Incoming Server
• Outgoing Server 
• Port numbers (IMAP, POP3, and SMTP)
• Username 
• Authentication Notification 

These allow your device or app to connect to your mailbox securely.

When These Settings Are Needed

• Setting up a new email app 
• Migrating to a new device 
• Troubleshooting send/receive errors 
• Configuring third-party mail services 

Which Settings and Ports Should I Use? 

Recommended: 

• SSL/TLS (encrypted and secure) 
• IMAP (recommended as it syncs across all devices) 
• SMTP (authentication enabled) 

Avoid POP3 unless specifically required. 

Viewing Email Settings in Windows Plesk 

1: Log into Windows Plesk

• Log in to your Control Panel (via Customer Zone, if needed). 

2: Go to Mail 

• From the left-hand menu, click Mail to see a list of email addresses for your domain.

3: Locate Your Email Address 

• Navigate to the email address for which you need the settings. 

4: Click on Mail Client Setup

• On the right-hand side of the email address, click this to open the window.

5. Select Manual Setup

What You’ll See

• Mail server username 
• Outgoing mail server (requires authentication)
• Incoming mail server
• Supported outgoing mail protocols
• Supported incoming mail protocols
• POP3, IMAP and SMTP Ports

Note: 
If you are on a Reseller hosting package using default secure settings, always copy the server details exactly as displayed in your account. 

IMPORTANT: Always copy the values exactly as displayed in your Plesk account. 

Mail Settings for Domains (Important) 

If needed, you can also verify domain-level mail status: 

Go to: 

• Mail → Mail Settings 

Ensure: 

• Mail service is enabled for the domain 
• Correct mail routing is selected 

Viewing this does not change any mail routing unless you manually modify settings. 

Advanced (Optional) (For Technical Users) 

If using external mail services (e.g., Gmail as a mail handler): 

• Ensure local mail service is disabled if using an external MX 
• Confirm correct mail routing under Mail Settings 
• Check firewall or outbound port restrictions if SMTP fails 

If custom DNS or MX records are configured, server names may differ.

Before You Move On 

• Copy settings directly from Plesk to avoid typos 
• Confirm SSL/TLS is selected 
• Ensure authentication is enabled 
• Use your full email address as the username 

If This Didn’t Work 

• Confirm the mailbox exists 
• Reset the email password 
• Check that the mail service is enabled for the domain 
• Verify your network isn’t blocking SMTP ports 

Common Mistakes to Avoid 

• Entering only the username without the domain 
• Using Non-SSL 
• Using incorrect ports 
• Copying settings from another domain 
• Changing Mail Settings instead of just viewing them

Empowering Insight 

Viewing your email settings in Plesk is read-only unless you actively change something. Simply accessing the configuration page cannot break your mailbox. Copy carefully, and you’re safe. Once you’ve configured your email settings, always test your send and receive to confirm that everything is working.

Next Recommended Step 

Configuring your email: 

Desktop Email Clients 

• Windows (Outlook, Windows Mail) 
  • How to Set Up Email in Windows 10 Mail App 
  • Configuring an IMAP Email Account in Windows 10 Mail 
  • Configuring a POP Email Account in Windows 10 Mail 
  • Setting Up Email in Outlook via Windows Control Panel 
  • How to Set Up Email in Outlook 2016 
  • How to Set Up Email in Outlook 2013 
  • Configuring an IMAP Email Account in Outlook 2016 
  • Configuring an IMAP Email Account in Outlook 2010 
  • Configuring an IMAP Email Account with SSL in Outlook 2010 
• Mac (Mac Mail, Outlook for Mac) 
  • How to Add an Email Account to Mac Mail 
  • How to Set Up Outlook on Mac 
• Thunderbird   
  • How to Set Up Email in Mozilla Thunderbird 
  • Configuring an IMAP Email Account in Thunderbird 
  • Configuring an IMAP Email Account with SSL in Thunderbird 
  • Configuring a POP Email Account in Thunderbird 
  • Configuring a POP Email Account with SSL in Thunderbird 
• Windows Live Mail 

Gmail or Google Workspace

• Gmail 
  • How to Set Up Your Domain Email in Gmail  
• Google Workspace
  • Setting Up Google Workspace Using Your 1-grid Domain 

Mobile Devices

• Android 
  • How to Set Up Email on Android for Your 1-grid Email Accounts 
• iPhone / iPad 
  • How to Set Up Email on Your iPhone / iPad for Your 1-grid Email Accounts  
• Outlook Mobile 
  • How to Set Up Email in Outlook Mobile for Your 1–grid Email Accounts 

FAQs 

Q. Will my website be affected? 

No, viewing email settings does not impact your website.

Q. Is there a risk of losing emails?

No, this process only displays configuration information.

Q. Can changes be undone? 

Yes, email client settings can be updated at any time. 

Q. Why are there different protocol options?

IMAP syncs across devices. POP3 downloads locally. IMAP is recommended. 

Additional Resources 

How to Access Windows Plesk via Your 1-grid Customer Zone 
Creating an Email Account in Windows Plesk 

Need Additional Support? 

We’re Here to Help: 

Viewing your email settings in Windows Plesk doesn’t have to feel technical with this easy-to-reference guide. Stuck? Check out our Scope of Support, and then contact our Support Team for further clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!