A new phishing scam is doing the rounds — and it’s targeting 1-grid customers by pretending to be us. Scammers are sending deceptive emails that look legit but are actually from fake or lookalike domains designed to steal your personal and payment information.
These phishing emails often contain links to fraudulent payment pages aimed at harvesting your credit card details. But don’t worry — we’ve got your back. In this guide, we’ll help you identify the red flags, avoid falling into traps, and keep your online business safe.
How to Identify a Phishing Email
Phishing attempts can be sneaky — but you can outsmart them by keeping a sharp eye on the sender’s email address. Even if everything else looks professional, slight changes in the domain name are a clear warning sign.
Remember: All official 1-grid communication comes only from emails ending in @1-grid.com.
If you receive an email from a strange, suspicious, or misspelt domain — don’t click, and don’t reply. Rather, double-check with our Support Team at support@1-grid.com before taking any action.
Don’t Fall for Fake Links and Bogus Websites
Another common scam tactic? Fake payment links. These emails will claim your domain is about to expire and urge you to “renew now” via unsafe links. It’s all part of the trick to get your payment information.
Important: 1-grid will never send direct payment links via email for domain renewals or service extensions. All billing and payments are securely processed through our official client portal.
If you’re unsure about an invoice or payment request, contact our Billing Team at billing@1-grid.com — we’re here to help.
Watch Out for Scare Tactics and Threatening Language
Scammers love to create panic. These phishing emails often include phrases like:
- “Your domain will be suspended unless payment is made”
- “Your domain expires today — renew immediately”
- “Final warning: Your website will go offline”
Don’t let the fear tactics fool you. 1-grid will never send threatening or demanding messages. Always log in to your secure 1-grid client portal to verify the real status of your services.
What To Do If You Receive a Suspicious Email
If something feels off — trust your instincts. Here’s what to do:
- Don’t click on any links.
- Don’t reply or share any personal info.
- Check the sender’s email address for spelling errors or unfamiliar domains.
- Report it immediately to support@1-grid.com.
- Delete it from your inbox to prevent accidental interaction later.
Tips to Stay Protected Online
Your digital safety matters. Here’s how to stay ahead of cybercriminals:
- Always verify the sender’s domain before engaging with any email.
- Never make payments through emailed links — use your client portal instead.
- Double-check URLs before entering sensitive information.
- Activate two-factor authentication (2FA) for extra account security.
- If you’ve mistakenly submitted card details, contact your bank immediately.
Stay Secure with 1-grid
Phishing scams are evolving — but so is your ability to protect yourself. With a bit of vigilance and the right tools, you can stay one step ahead of the scammers.
When in doubt, reach out to us directly. Our team is always ready to support you and help keep your online services safe and secure.
Stay safe. Stay smart. Stay connected — with 1-grid.