While cyber threats exist, we’re committed to safeguarding your online journey with robust security protocols, customer education, and proactive monitoring. Staying protected is all about staying informed — and with 1-grid by your side, you can build and grow your business online with confidence and peace of mind. In this 1-grid guide, we’ll give you the tools you need to protect yourself and your business from phishing scams.
How to Identify a Phishing Scam
A phishing scam is making the rounds, targeting customers by impersonating domain names. Fraudsters are sending fake emails that appear to come from an official source, but these messages originate from unauthorised or lookalike domains specifically designed to trick unsuspecting users. Phishing emails often contain links to fraudulent payment pages created to steal your credit card information.
How to Verify an Email Address
One of the easiest ways to spot a phishing attempt is by carefully inspecting the sender’s email address. Even if the email looks legitimate, subtle differences in the domain name can be a major red flag. It’s important to remember that all official 1-grid communication comes from email addresses ending in @1-grid.com. If you receive an email from a suspicious or unfamiliar domain, avoid replying or clicking on any links. Rather, contact our Support Specialists directly at support@1-grid.com for verification.
Watch Out for Suspicious Links and Fake Website
Phishing emails often include fake payment requests, falsely claiming that your domain is about to expire and that immediate payment is required. These messages are designed to create a sense of urgency and push you into making a payment through unsafe links. It’s important to note that 1-grid will never send direct payment links via email for domain renewals.
All billing, invoicing, and payments are securely managed through our official client portal. If ever you’re in doubt, reach out to our Billing Team at billing@1-grid.com for assistance. We’re happy to help.
Be Aware of Urgent or Threatening Messages
These phishing emails often include urgent or threatening messages designed to create panic and force quick action. Common phrases include statements such as “Your domain will be suspended if payment is not received,” “Your domain is expiring today – renew now,” or “Final warning: Your website will go offline.” As a rule, the safest way to manage your services is to verify your account and invoice details by logging into your 1-grid client portal.
What to Do If You Receive a Suspicious Email
If you receive an email that seems suspicious, there are several important steps to follow. Do not click on any links, and do not enter any payment information. Carefully check the sender’s email address for signs of impersonation. Report the email to our support team at support@1-grid.com, and then delete it from your inbox to avoid accidental interaction later.
To protect yourself from these types of scams, always verify the sender’s email address before taking action, and never make payments through email links. Always use the secure 1-grid client portal for any billing or renewal activity. Double-check website URLs before submitting sensitive information. If you believe you may have entered your credit card details on a suspicious site, contact your bank immediately to report potential fraud.
Stay Safe Online with Us
Phishing scams are becoming increasingly sophisticated, often using false urgency and stolen branding to appear legitimate. The best defence is to stay vigilant and cautious when managing your online services. And remember, if you’re ever unsure about an email, 1-grid is here to help keep you and your information safe.