1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, recently acquired by recognised leaders in the Internet services industry. We have the vision and resources to be the market leader in SA in the next 5 years; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance.
Job purpose
A strong and broad ranging technical background is essential as this is a hands-on role, you'll collaborate with a fun and agile team of highly motivated individuals with a passion for all things tech-related to architect, implement, test and continuously deliver new features and products to our customers.
Duties and responsibilities
- Monitoring and performing on-going maintenance on servers and network equipment.
- Providing IT support to staff and customers, as well as responding to server and network issues.
- Carry out system administration tasks such as software installation/updates, security patches, and hardware maintenance.
- Upgrading internal system components, including CPUs, memory, hard drives.
- Running hardware diagnostics and troubleshooting faulty equipment.
- Develop standards, procedures and knowledge articles (KB) for carrying out systems and network operations.
- Advising on the procurement of new equipment.
- Assist senior engineers in designing/modifying network systems and application infrastructure.
- Maintain accurate inventory of equipment, and devices.
- Deployment and configuration of new server and network infrastructure.
- Participate in out-of-business hours infrastructure maintenance and provide emergency support for critical incidents.
Minimum requirements
- Good understanding of Microsoft and Linux O/S and associated products.
- Network troubleshooting and solid understanding of DNS.
- Ability to work independently and as part of a team
- Able to multitask and prioritize in a fast-paced environment and maintain attention to details
- Knowledge of data center environments, servers, and network equipment.
- Driver's licence and own transport
Desirable Skills
- Virtualisation experience
- Understanding of networking protocols and switch configuration experience.
- Knowledge of cabling connectivity requirements, copper and fibre.
- CompTIA A+ / Network+ Certificate or Similar
- Firewall & security Knowledge.
Key competencies
- Excellent communication skills (both written and verbal)
- Self-motivated through curiosity
- Approachable
- Reacts calmly under stressful situations
- Ability to perform tasks as assigned with minimum supervision
- Good physical fitness - While performing the duties of this job, the employee is frequently required to handle; reach with hands and arms, kneel, bend, crouch or crawl
- The employee must also occasionally lift and/or move up to 20kg or more
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