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Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how 1-grid (Pty) Ltd (“1-grid”, “we”, “us”, or “our”) collects, uses, stores, processes, transfers, protects, and discloses personal information in connection with the provision of its products, services, websites, systems, platforms, applications, and customer support services.

This Privacy Policy applies to all customers, users, visitors, account holders, representatives, and any other persons interacting with 1-grid’s services, websites, systems, or platforms.

By accessing or using 1-grid services, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with Applicable Laws, including where processing is necessary for the performance of a contract, compliance with legal obligations, or legitimate business interests.

1. Definitions
  1. Unless the context indicates otherwise:
  2. 1.1 “Applicable Laws” means all applicable laws, regulations, codes of conduct, and regulatory requirements, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), and any other applicable data protection or privacy laws in relevant jurisdictions.
  3. 1.2 “Customer” means any natural or juristic person making use of 1-grid’s services.
  4. 1.3 “Personal Information” shall bear the meaning assigned to it in the Protection of Personal Information Act, 2013 (“POPIA”).
  5. 1.4 “Services” means all hosting, cloud, domain, email, server, licensing, software, communications, technical, and related services provided by 1-grid.
  6. 1.5 “Website” means 1-grid’s official website, customer portals, applications, and associated online platforms.
  7. 1.6 “You” or “you” means the Customer and any natural or juristic person who accesses, uses, registers for, or otherwise interacts with 1-grid’s Services, Website, systems, platforms, or customer support channels.
2. Personal Information Collected
  1. 2.1 1-grid collects and processes personal information in connection with the provision, administration, support, security, and improvement of its services.
  2. 2.2 By accessing or using 1-grid’s services, website, systems, or customer portals, you acknowledge that your personal information may be collected, processed, stored, transferred, and disclosed in accordance with this Privacy Policy and Applicable Laws.
  3. 2.3 The personal information collected may include:
  4. 2.3.1 Full name;
  5. 2.3.2 Residential or business address;
  6. 2.3.3 Telephone number;
  7. 2.3.4 Email address;
  8. 2.3.5 Billing and payment information;
  9. 2.3.6 Account credentials and authentication information;
  10. 2.3.7 IP addresses, browser information, device identifiers, and usage information; and
  11. 2.3.8 Any other information capable of identifying you directly or indirectly.
  12. 2.4 Certain personal information is required in order for 1-grid to provide services, process transactions, comply with legal obligations, maintain security, and provide customer support.
3. How Personal Information Is Collected
  1. 3.1 Personal information may be collected when you:
  2. 3.1.1 Create an account;
  3. 3.1.2 Purchase or renew services;
  4. 3.1.3 Register or transfer domain names;
  5. 3.1.4 Submit forms or requests through the Website;
  6. 3.1.5 Request technical support or customer assistance; or
  7. 3.1.6 Communicate with 1-grid by email, telephone, chat systems, or customer portals.
  8. 3.2 Personal information may also be collected through your use and management of services, including support interactions, account administration, billing activities, and security monitoring.
  9. 3.3 Information may automatically be collected from devices and systems used to access the services, including:
  10. 3.3.1 IP addresses;
  11. 3.3.2 Browser and device information;
  12. 3.3.3 Cookie data;
  13. 3.3.4 Log information;
  14. 3.3.5 Diagnostic and analytics information; and
  15. 3.3.6 Website and service usage information.
  16. 3.4 Telephone calls, support sessions, and chat transcripts may be monitored, recorded, and retained for training, quality assurance, security, compliance, and dispute resolution purposes.
  17. 3.5 Recordings and transcripts shall be retained in accordance with 1-grid’s retention practices and Applicable Laws and may not always be capable of immediate deletion upon request.
4. Third-Party Technologies and Tracking
  1. 4.1 Log Files
  2. 4.1.1 1-grid and its service providers may collect technical and analytical information through server logs and related technologies in order to administer services, maintain security, diagnose technical problems, and improve website functionality.
  3. 4.1.2 Aggregated statistical and demographic information may be used to analyse trends and improve customer experience.
  4. 4.1.3 Where reasonably possible, aggregated information shall not be linked to personally identifiable information.
  5. 4.2 Cookies
  6. 4.2.1 Cookies and similar technologies may be used to maintain sessions, improve functionality, personalise user experience, analyse usage patterns, and support security measures.
  7. 4.2.2 Types of cookies used may include:
  8. 4.2.2.1 Session cookies, which expire when the browser is closed; and
  9. 4.2.2.2 Persistent cookies, which remain stored on a device until deleted or expired.
  10. 4.2.3 Cookies may also be used to remember login preferences and account settings where requested by the user.
  11. 4.2.4 Referral, affiliate, and campaign tracking information may be stored through cookies.
  12. 4.2.5 Third-party providers, advertisers, analytics providers, affiliates, and service providers may also make use of cookies or similar technologies subject to their own privacy policies.
  13. 4.2.6 Where required by Applicable Laws, non-essential cookies may be subject to user consent and/or opt-out mechanisms provided through browser settings or the Cookie Policy.
  14. 4.2.7 Further information regarding cookies may be contained in 1-grid’s Cookie Policy.
  15. 4.3 Web Beacons and Similar Technologies
  16. 4.3.1 1-grid’s website, communications, or services may contain web beacons, clear gifs, tracking pixels, or similar technologies used to measure engagement, improve content delivery, monitor effectiveness, and maintain system administration.
  17. 4.3.2 Such technologies may collect technical and usage-related information.
  18. 4.3.3 Where reasonably possible, such information shall not be directly linked to personally identifiable information.
  19. 4.4 Testimonials and Reviews
  20. 4.4.1 Customer testimonials, reviews, ratings, or feedback may be displayed on 1-grid’s website or marketing materials.
  21. 4.4.2 Requests for removal of testimonials or reviews may be directed to [email protected].
5. How Personal Information Is Used
  1. 5.1 Personal information may be processed within South Africa or in other jurisdictions where 1-grid, its operators, sub processors, service providers, or infrastructure providers operate.
  2. 5.2 Cross-border transfers of personal information may occur where reasonably necessary for the provision of services, technical operations, support, security, compliance, storage, or infrastructure requirements.
  3. 5.3 1-grid shall take reasonable steps to ensure that any cross-border transfers of Personal Information comply with Applicable Laws and are subject to appropriate safeguards where required, including contractual safeguards, adequacy determinations, or other lawful transfer mechanisms as may be applicable..
  4. 5.4 Personal information may be processed for purposes including:
  5. 5.4.1 Providing, maintaining, administering, and supporting services;
  6. 5.4.2 Processing transactions and billing;
  7. 5.4.3 Authentication and account security;
  8. 5.4.4 Fraud prevention, abuse prevention, and cybersecurity;
  9. 5.4.5 Improving services, systems, and customer experience;
  10. 5.4.6 Conducting analytics and performance monitoring;
  11. 5.4.7 Communicating with customers regarding services, support, billing, security, and operational matters;
  12. 5.4.8 Complying with legal and regulatory obligations; and
  13. 5.4.9 Any other lawful purpose reasonably related to the provision of services.
  14. 5.5 Where reasonably possible, statistical or aggregated information shall be used in a de-identified form.
  15. 5.6 1-grid does not sell personal information to third parties.
6. Sharing of Personal Information
  1. 6.1 Personal information may be shared with trusted third-party service providers, operators, contractors, partners, registrars, payment processors, infrastructure providers, or subcontractors where reasonably necessary for the provision, maintenance, administration, support, security, or improvement of services.
  2. 6.2 Such services may include:
  3. 6.2.1 Payment processing;
  4. 6.2.2 Fraud prevention and security monitoring;
  5. 6.2.3 Credit management and debt collection;
  6. 6.2.4 Domain registration and registry services;
  7. 6.2.5 Customer communication services;
  8. 6.2.6 Analytics and service optimisation;
  9. 6.2.7 Compliance and risk management; and
  10. 6.2.8 Customer relationship management and support systems.
  11. 6.3 Third parties receiving personal information are required to process such information in accordance with confidentiality obligations, contractual restrictions, and Applicable Laws.
  12. 6.4 Personal information may also be disclosed:
  13. 6.4.1 Where required by law;
  14. 6.4.2 In connection with mergers, acquisitions, restructures, financing arrangements, or disposal of business assets;
  15. 6.4.3 To enforce legal rights or agreements; or
  16. 6.4.4 To protect the rights, property, systems, security, or safety of 1-grid, its customers, or third parties.
  17. 6.5 1-grid shall not be liable for unlawful conduct, security failures, or unauthorised disclosures attributable to third parties to the extent such third parties are not acting as operators under 1-grid’s control or where 1-grid has taken reasonable steps in accordance with Applicable Laws.
7. Legal and Regulatory Disclosures
  1. 7.1 1-grid may disclose personal information where required or permitted by Applicable Laws, legal process, lawful requests from competent authorities, or regulatory obligations.
  2. 7.2 Such disclosures may include compliance with:
  3. 7.2.1 Court orders;
  4. 7.2.2 Subpoenas;
  5. 7.2.3 Law enforcement requests;
  6. 7.2.4 Regulatory requirements;
  7. 7.2.5 Domain registry and registrar requirements; or
  8. 7.2.6 The protection of public safety, legal rights, systems, or services.
  9. 7.3 Where legally permissible and reasonably practicable, 1-grid may notify affected persons before disclosing personal information.
8. Security, Storage and Retention of Personal Information
  1. 8.1 1-grid implements reasonable technical and organisational security measures designed to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to employees, contractors, or authorised operators who require such access for purposes related to their duties and subject to appropriate confidentiality obligations.
  2. 8.2 1-grid may implement backup, disaster recovery, business continuity, and system restoration procedures where reasonably appropriate for operational, legal, or security purposes.
  3. 8.3 Personal data shall be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, including the provision of Services, compliance with legal obligations, resolution of disputes, enforcement of agreements, maintenance of security, and legitimate business purposes.
  4. 8.4 Personal data may be retained for extended periods where retention is required or permitted by Applicable Laws, contractual obligations, regulatory requirements, operational needs, or legitimate business interests, including for purposes relating to:
  5. 8.4.1 Compliance with legal, accounting, tax, audit, or regulatory obligations;
  6. 8.4.2 Preserving, exercising, defending, or enforcing legal rights or contractual claims;
  7. 8.4.3 Fraud prevention, security monitoring, and risk management; or
  8. 8.4.4 Maintaining accurate business, financial, and operational records.
  9. 8.5 Following cancellation or termination of an Account or Services, personal data may be placed in a restricted, archived, or deactivated status within 1-grid’s systems. Such status does not necessarily mean that the personal data has been permanently deleted. 1-grid may continue to retain such information where required or permitted by Applicable Laws, for lawful business purposes, or for the resolution of disputes, enforcement of agreements, fraud prevention, security monitoring, or compliance obligations.
  10. 8.6 While 1-grid implements reasonable safeguards, no system can be guaranteed completely secure.
  11. 8.7 Questions, requests, or complaints relating to privacy, security, or retention of personal data may be directed to: [email protected]
9. How to Access, Update, Transfer or Delete Information
  1. 9.1 Customers may access, update, or correct certain personal data at any time through the applicable customer account portal or by contacting 1-grid using the prescribed communication channels.
  2. 9.2 Requests for deletion of Personal Information may be submitted to 1-grid at any time. Such requests shall be subject to Applicable Laws, which may require or permit the continued retention of certain information, as well as operational requirements, contractual obligations, fraud prevention measures, dispute resolution processes, security considerations, and the continued provision of Services.
  3. 9.3 1-grid may refuse or limit deletion requests where retention of the information is required or permitted by law, necessary for the establishment, exercise, or defence of legal rights, required for legitimate business purposes, or necessary to continue providing Services.
  4. 9.4 Customers may request restrictions on the processing of their personal data in circumstances permitted by Applicable Laws. Where processing is restricted, 1-grid may continue storing the relevant personal data where legally permitted or required.
  5. 9.5 Subject to Applicable Laws and reasonable verification requirements, Customers may request a copy of certain personal data held by 1-grid in a commonly used electronic format or request transfer of such personal data to another responsible party where technically feasible.
  6. 9.6 Where personal data has been provided to 1-grid by a third party, the relevant data subject may request correction, deletion, or restriction of such data in accordance with Applicable Laws and subject to appropriate verification procedures.
  7. 9.7 1-grid may require reasonable proof of identity before processing requests relating to personal data in order to protect privacy, security, and the rights of other persons.
10. Communication with Customers
  1. 10.1 1-grid may communicate with Customers directly or through authorised third-party service providers for purposes relating to the provision, administration, support, maintenance, security, billing, renewal, or management of Services.
  2. 10.2 Communication may be delivered through one or more of the following channels:
  3. 10.2.1 Email;
  4. 10.2.2 SMS or text messages;
  5. 10.2.3 Telephone calls;
  6. 10.2.4 Customer account notifications;
  7. 10.2.5 Push notifications through applications or platforms operated by or on behalf of 1-grid;
  8. 10.2.6 Any other lawful electronic communication method provided by the Customer.
  9. 10.3 1-grid may send Customers marketing, promotional, product-related, service-related, educational, or informational communications where permitted by Applicable Laws.
  10. 10.4 Customers may opt out of receiving direct marketing communications at any time by using the unsubscribe functionality contained in such communication, adjusting communication preferences within the Customer account portal, or contacting 1-grid directly.
  11. 10.5 Opting out of marketing communications shall not prevent 1-grid from sending transactional, operational, legal, billing, security, or service-related communications necessary for the administration or provision of Services.
  12. 10.6 The Customer acknowledges and agrees that communications transmitted electronically may not always be secure, uninterrupted, timely, or error-free.
11. Data Security Incidents and Breaches
  1. 11.1 1-grid shall take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
  2. 11.2 Where a security compromise or data breach occurs and notification is required by Applicable Laws, 1-grid shall notify affected persons and/or relevant authorities as soon as reasonably possible, where required by Applicable Laws.
  3. 11.3 Customers remain responsible for complying with any legal obligations applicable to personal information processed by them through the use of 1-grid’s services.
12. Changes to This Privacy Policy
  1. 12.1 1-grid reserves the right to amend this Privacy Policy from time to time.
  2. 12.2 Updated versions shall be published on 1-grid’s website together with the applicable effective date.
  3. 12.3 Continued use of the services after the effective date of any amended Privacy Policy shall constitute acknowledgment of the updated terms to the extent permitted by Applicable Laws.