1-Grid (Pty) Ltd - Cookie Policy

Last Updated: May 2026

This Cookie Policy explains how 1-grid (Pty) Ltd (“1-grid”, “we”, “us", or “our”) uses cookies and similar technologies in connection with its websites, platforms, customer portals, systems, applications, and related services.

This Cookie Policy should be read together with 1-grid’s Privacy Policy and Terms and Conditions, which explain how personal information may be collected, processed, stored, and protected.

By accessing or using 1-grid’s Website or Services, you acknowledge that cookies and similar technologies may be used in accordance with this Cookie Policy and Applicable Laws.

1. Definitions

Unless the context indicates otherwise:

  • Applicable Laws means all laws, regulations, codes, and regulatory requirements applicable within the Republic of South Africa, including POPIA.
  • Cookies means small text files, tags, identifiers, scripts, pixels, or similar technologies stored on or accessed from a device when visiting or interacting with a website, platform, application, or online service.
  • Personal Information shall bear the meaning assigned to it under POPIA.
  • Services means the products, services, systems, applications, platforms, hosting environments, websites, and related offerings provided by 1-grid.
  • User, you, or your means any person accessing or using the Website or Services.
  • Website means 1-grid’s products, services, systems, applications, platforms, hosting environments, websites, and related offerings.

2. Purpose of this Cookie Policy

The purpose of this Cookie Policy is to explain:

  • What cookies and similar technologies are;
  • How and why such technologies are used by 1-grid;
  • How third parties may utilise cookies in connection with the Website or Services; and
  • How Users may manage, restrict, or disable cookies through browser or device settings.

3. What are cookies?

Cookies are small text files or similar technologies that may be stored on a User’s device when visiting or interacting with a website or online service.

Cookies may collect or store technical, usage-related, preference-based, or session-related information in order to support website functionality, security, analytics, performance, and user experience.

Cookies do not generally contain information that directly identifies a User. However, information collected through cookies may in some circumstances be associated with other information capable of identifying a User.

4. Purposes for which cookies are used

  • Providing access to restricted areas, customer accounts, and secure services;
  • Remembering User preferences, settings, login details, language selections, or regional preferences;
  • Supporting website functionality, performance, and security;
  • Monitoring and analysing website traffic, usage patterns, and user interactions;
  • Improving Website content, functionality, products, services, and user experience;
  • Supporting analytics, diagnostics, troubleshooting, fraud prevention, and security monitoring;
  • Facilitating integrations with third-party platforms, plugins, tools, or services; and
  • Providing advertising, marketing, or promotional content that may be relevant to User interests, where permitted by Applicable Laws.

5. Types of cookies used

1-grid and authorised third parties may use different categories of cookies and similar technologies on the Website or Services.

Persistent Cookies

Persistent cookies remain stored on a User’s device after a browsing session ends and may remain until deleted manually or automatically expire. These cookies may be used to remember preferences, settings, authentication information, and usage behaviour across sessions.

Session Cookies

Session cookies are temporary cookies that expire automatically when the browser or application session is closed. These cookies may be required for essential website functionality, authentication, session management, security, and fraud prevention.

Functional Cookies

Functional cookies are used to enhance functionality and personalise the user experience by remembering selected settings or preferences.

Analytics and Performance Cookies

Analytics and performance cookies may be used to collect information relating to Website usage, navigation behaviour, system performance, and user interactions. Such information may be used to improve website functionality, content delivery, troubleshooting, and performance optimisation.

Advertising and Marketing Cookies

Advertising or marketing cookies may be used to provide Users with advertising, promotional material, or content that may be relevant to their interests or browsing behaviour. Such cookies may also be used to limit repetitive advertising and measure advertising effectiveness.

Social Media and Third-Party Cookies

The Website or Services may integrate with social media platforms, third-party plugins, analytics providers, advertisers, or external services that utilise their own cookies or similar technologies. 1-grid may not control or have access to cookies used by third parties, and the processing of information by such third parties shall be governed by their respective privacy and cookie policies.

6. Third-party technologies

Third-party service providers, analytics providers, advertisers, affiliates, and integrated platforms may utilise cookies or similar technologies in connection with the Website or Services. Such third parties may independently collect, process, or store information in accordance with their own terms, privacy policies, and cookie policies. 1-grid does not accept responsibility for third-party cookies, technologies, or information practices that fall outside its reasonable control.

7. Managing or disabling cookies

Most browsers and devices automatically accept cookies by default. However, Users may modify browser or device settings to refuse, restrict, block, or delete cookies. Users may also manually delete cookies stored on their devices at any time through applicable browser or device controls. Disabling, restricting, or deleting cookies may affect the availability, functionality, performance, security, or accessibility of certain portions of the Website or Services. Certain cookies may be required for core functionality, authentication, security, account access, or service delivery and may therefore not be capable of being disabled without affecting the operation of the Website or Services.

8. Changes to this Cookie Policy

1-grid reserves the right to amend this Cookie Policy from time to time. Updated versions shall be published on the Website together with the applicable effective date. Continued use of the Website or Services after any updated version becomes effective shall constitute acknowledgment of the updated Cookie Policy to the extent permitted by Applicable Laws.

9. Contact details

Questions, requests, or concerns relating to this Cookie Policy or the use of cookies may be directed to:
Email: [email protected]

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