Question 1

What is web hosting?

Accepted Answer

All websites need some place to store and process their files and databases so that webpages and applications can be served to visitors over the internet. This is called a "web server", which is a powerful, always-on computer connected to the global internet 24/7 over a fast backbone network. Web hosting is the term used to describe web servers - whether basic (shared), VPS, or dedicated - and related products such as domain registration and email provided by a professional web hosting company (i.e. the "web host"). Web hosts, like us, take care of all the essential duties needed to keep your web server online and in good working order, including the installation of system software, ongoing maintenance of physical hardware, and other technical tasks related to networking and security

Question 2

Can I upgrade my hosting plan in future?

Accepted Answer

The ability to scale up your website's resources as needed is an essential part of our offerings, and you can upgrade your chosen plan at any time. For example, if you buy a shared web hosting plan now, you can later upgrade to any larger shared web hosting plan with a few clicks in the Customer Zone.

Question 3

Why do I need a domain name?

Accepted Answer

A domain name is what people type into their web browser to access your website. Without a domain name, your website would still be accessible to the world, but only by typing in the IP address (e.g. 196.43.195.54) of your web server. This would be very hard for visitors to remember, which is why websites use human-friendly domain names instead. For example, using only an IP address would be like giving a customer the raw GPS coordinates of your business instead of a simple street address. We are an official domain registrar accredited by ICANN, the world's authoritative organisation that manages the Internet's Domain Name System (DNS), and we can help you register any number of domains over a wide range of domain extensions in minutes.

Question 4

What level of security do you provide?

Accepted Answer

We operate from two enterprise-grade PCI DSS and ISO-compliant data centres in Cape Town and, as such, we adhere to the highest security standards when it comes to the safety and confidentiality of your data. Our physical infrastructure is protected by multiple security measures including 24/7 video surveillance, biometric access control, and round-the-clock monitoring of all servers. We also provide an automatic website backup solution with instant recovery from only R45/month. While we work hard to ensure that your web hosting experience is as secure as it gets, the security of your website or application software is ultimately dependent on how it has been configured. For this reason, we always encourage you to engage with a technical professional regarding the security and maintenance of your website.

Question 5

Can I transfer my existing website to you?

Accepted Answer

Yes. If you already have a website with another hosting provider, you can migrate over to us at any point. To do so, you will simply have to copy your website files and database to your new 1-grid web hosting plan, along with all your existing configurations and credentials. If you need assistance with transferring your website, we are happy to help. Contact our support team today via our Help Centre, Live Chat, email, or over the phone to find out how to get started with making the move. We can't wait to welcome you!

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What is Web Hosting, and How Does it Work?

Answers to the questions businesses ask before getting online.