• How to Verify a Domain for Use with Microsoft Office 365

    Microsoft offers a product called Office 365, which provides many services such as web based email accounts.  It is possible to use various services such as Microsoft’s Outlook Web App through Office 365 with your own domain name while having  In order to use your domain with Office 365, you will…

  • Domain Transfer Troubleshooting

    This article provides you with some useful information on what to check if your domain transfer fails     There are multiple reasons why a domain transfer may fail. This article explains several reasons why your transfer may be unsuccessful and what you can do to fix it. Domain is…

  • What is the .co.za Transfer Procedure?

    This article provides you with information on the process of .co.za domain name transfers.     Upon ordering your hosting package or domain transfer from 1-grid, there are a couple more steps that need to be followed in order to get your .co.za domain transferred to us. Please see How…

  • Reason why your domain transfer could fail?

    This article provides you with information about why your domain transfer might’ve failed.     Common reasons for domain transfer failure   Not accepted by the Registrant   The domain update request may not have been accepted by the Registrant if they have not seen, or have ignored, the emailed update…

  • How to update domain contact information

    This quick guide will take you through the steps of updating your domain contact information. To update your domain contact information, you’d need to login to your customer zone 1. Click on Domains once you are logged in 2. Click on the drop down next to the domain you wish…

  • How can I add an IPV6 record (AAAA Record) to my Domain Name?

    The below FAQ will outline the difference between IPV4 and IPV6 records, and how you can add IPV6 records to your domain name. Example: A v4 address looks like this : 212.67.202.5 A v6 address will look like this : 2001:0db8:85a3:0000:0000:8a2e:0370:7334 Firstly, you need to ensure your domain is pointed…

  • How do I get my domain name back after it has expired?

    This article provides you with information on how to get your domain name back after it has expired,, should it not have been registered by another party already.     How to get my domain name back after it has expired? Assuming the domain has not been picked up by…

  • What is Domain Privacy / ID Protect?

    This article provides you with information regarding Domain Privacy and Whois  information protection.     Domain Privacy + Protection Every domain name has public information tied to it about the owner of the domain. The name, email address, phone number, and even home address of the owner is publicly available…