• Introduction to the 1-grid App

    We know that managing your online services doesn’t always happen at a desk. The 1-grid App is designed to give you quick access, real-time updates, and peace of mind, wherever you are.  Keep your hosting account, billing, and support always within reach, in your pocket and on-the-go.  This guide introduces the 1-grid App and shows…

  • Connecting a Wix Domain to an External Site

    If your domain is registered with Wix but your website is hosted somewhere else, like 1-grid, you can still connect the two. Wix does not allow external nameservers, so connecting a Wix domain to an external site is done entirely through DNS pointing.  This guide walks you through what this…

  • How to Point Your Mail Records to 1-grid from Wix

    Keeping your website on Wix and your email hosted with 1-grid is a popular and reliable setup. When your domain connects to Wix by updating your nameservers to Wix, your DNS may change. This can cause email interruptions until the mail (MX) record is updated to point back to 1-grid. …

  • How to Point Your Domain to Wix via cPanel

    Connecting your domain to Wix is a powerful step in building your online presence and pointing your domain through cPanel ensures you keep full DNS control with 1-grid while directing your website traffic to your Wix site. This method is ideal if your email is hosted with 1-grid or if…

  • 1-grid Scope of Support

    At 1-grid, we want you to always know what type of support you can expect from us. To keep things clear, simple, and empowering, we’ve grouped our support offerings into three categories:  This guide explains each category in easy-to-understand terms, so you always know where we can help and when…

  • Smart Digital Branding with 1-grid’s AI Domain Name Generator

    Your domain name is more than just a web address; it’s the start of your online identity and the foundation of your brand’s journey. Choosing the right one helps people recognise, remember, and trust your brand, creating a lasting impression from the very first click.  With 1-grid’s AI Domain Name Generator, finding the perfect name is faster, smarter, and simpler. Our intelligent…

  • Meet the 1-grid Chatbot: Your New Support Companion

    At 1-grid, your online experience matters; from managing your hosting to finding quick answers when you need them most. That’s why we’ve introduced the 1-grid Chatbot, a helpful virtual assistant designed to guide you through common questions and tasks directly on our website. The chatbot uses our verified Knowledge Base to…

  • How to Enable or Disable Domain Auto-Renewal

    At 1-grid, your online brand and uninterrupted services are our top priority. That’s why we give you the freedom to choose whether to enable or disable your domain auto-renewal status.   Auto-renewal helps you keep your domains active without worry, and automates your invoicing for your domain. By enabling this feature,…

  • The Benefits of Paying with Secure Credit Card via PayFast 

    At 1-grid, we know how important it is to keep your online services running smoothly, without interruptions or missed payments. That’s why we believe in the benefits of paying with credit card for your invoices. Paying by credit card is one of the easiest and most reliable alternative ways to pay,…