If you have an existing Website Design package with us that was purchased up until March 2026, we’re doing a migration to upgrade your website, giving you a more secure, reliable, and future-ready online presence.
What This Guide Helps With
This guide will help you clearly understand:
- When this applies
- What’s changing
- What stays the same
- How your website, content, and features are affected
- What your options are
- What happens next
So you can make the right decision for your business with confidence while knowing your website, emails, and data remain safe.
- When Does This Apply?
- What Does This Migration Mean?
- What’s Changing?
- What Stays the Same?
- How Will This Migration Benefit Me?
- Will My Website Design, Content, or Features Change?
- What Happens If Something Doesn’t Work After Migration?
- SEO & Visibility
- Migration Timeline (What to Expect)
- Your Involvement
- What Your Options Are
- Before You Decide
- What Should I Do Next?
- What Happens If You Opt Out
- Step-by-Step: How to Opt Out
- Important Things to Know
- Empowering Insight
- FAQs
- Additional Resources
- Need Additional Support?
When Does This Apply?
This applies if you’ve received a migration notification from 1-grid letting you know that your website is eligible for an upgrade starting from 20 April 2026.
What Does This Migration Mean?
You are currently on a WordPress-based Website Design package, so we are migrating you to a fully managed website platform.
Benefits of Migrating To A Fully Managed Website Platform
The new platform removes the need for:
- Plugins
- Manual updates
- Ongoing technical maintenance
This means your website will be easier to manage, more secure, and better optimised for performance without requiring ongoing technical upkeep.
What’s Changing?
Your current website relies on a few things.
Current Website Reliabilities
- Plugin functionality
- Manual updates
- Ongoing maintenance to remain secure
How This Upgrade Changes Things
With this upgrade:
- Your website will be rebuilt and optimised
- The platform will be fully managed
- Security and stability will be handled for you
What Stays the Same?
To give you peace of mind, there are a few important things that will not change during or after the migration.
What’s Not Changing
- Your domain name
- Your email hosting (where applicable)
- Your support access, and assistance from our team
How Will This Migration Benefit Me?
Robust Security
It means a more secure environment that protects your website and your brand with zero reported vulnerabilities in 20 years, giving you and your customers peace of mind.
Rock-Solid Uptime
It delivers high uptime because your site will be built for speed and stability, so your website is always available when your customers need it.
Mobile-First Design
No matter how your customers get connected, your website is optimised across all devices for a seamless user experience.
Awesome Built-in Tools
You can easily add features like online stores or bookings without additional systems or integrations, making it seamless to do business.
Globally Trusted
Used worldwide, the platform was designed to scale your website with your business as you grow.
Will My Website Design, Content, or Features Change?
This is one of the most important questions, and we want to be fully transparent, so we’ve outlined how these aspects will be impacted by this upgrade.
Design
Your website will be rebuilt on the new platform, and you will be able to review this rebuild before your website goes live.
While we aim to retain your core layout, branding, and structure, some design elements may be refined or improved to align with modern standards and performance.
Content
Your existing content (text, images, pages) will be carried over as closely as possible.
However:
Certain layouts may be improved for responsiveness
Some formatting may be adjusted
Features & Functionality
In most cases, your website will either:
- Maintain existing functionality, and/or
- Be improved with built-in tools
However, please note:
Where this applies, our team will aim to provide the closest possible alternative or an improved solution
Some custom plugins or advanced WordPress-specific features may not carry over exactly
What Happens If Something Doesn’t Work After Migration?
We understand that every website is unique, so if something doesn’t function as expected after migration, you can let us know, and we’ll work with you to get it right for you.
How We’ll Tackle This With You
- Our team will work with you to review and resolve the issue
- Alternative solutions or adjustments will be provided where needed
- You’ll have an opportunity to review your website before finalisation
SEO & Visibility
We take care to preserve your website’s visibility on Google. While minor fluctuations can occur during any migration, we aim to protect and maintain your existing visibility as much as possible.
What This Includes
This includes:
- Maintaining URL structures where possible
- Preserving indexing and search presence
- Applying best practices during the rebuild
Migration Timeline (What to Expect)
Migrations will begin on 20 April 2026 and continue until the end of May 2026.
What This Includes
This includes:
- Your website rebuild
- Our internal quality checks
- Your review
- Go-live
IMPORTANT: Your website will remain live during most of this process; however, a short switchover period may occur during go-live.
Your Involvement
To ensure your website meets your expectations before going live, you’ll collaborate with us to make sure it is just right for you!
What You’ll Get To Collaborate On
- Reviewing your rebuilt website
- Requesting any final adjustments
What Your Options Are
1: Proceed with Migration
What This Means For You
- Your website will be rebuilt, optimised, and upgraded
- Our team fully handles migration
- You will review the site before it goes live
Once-off Upgrade Fee
This fee covers:
- Website rebuild
- Platform upgrade
- Performance optimisation
- Full migration
2: Stay on Your Current Setup (WordPress)
What This Means For You
Your website will remain as is.
What You’ll Be Responsible For
It’s important to understand that you will be responsible for:
- Updates
- Plugin management
- Security
- Ongoing maintenance
IMPORTANT: Risks
Without regular updates and maintenance:
- Your website may become vulnerable to security risks
- Plugins may become outdated or incompatible
- Performance and stability may decline over time
Who This Option Is Best Suited For
This option is best suited if you have ongoing technical support or a web developer who can help manage your site.
3: Cancel Website Design and Keep Email Only
What This Means For You
- Your Website Design service will be cancelled
- Our Team can provide you with your WordPress Login details and files for your new developer
- Your email hosting will continue as normal, at the existing cost
IMPORTANT: Website Access and Moving to Another Provider or Web Developer
You may also:
- Request access to your WordPress website
- Move your website to another provider or web developer
What Our Team Can Assist With
Our team can assist with:
- Providing access details
- Discuss options for any additional related products and services
- Recommending alternative suitable email packages and pricing, if needed
4: Cancel Website Design and Email
What This Means For You
- Your website and email services will be cancelled
- Services will remain active until the end of your billing cycle, where applicable
What Happens After Cancellation
- Your website will no longer be live
- Your email services will stop
- Your data will not be retained indefinitely
IMPORTANT: Migrating or Transferring Before Cancelling
If you wish to migrate or transfer your existing WordPress website before cancelling with us, you can explore the following guides to assist you with this process:
Important Considerations Before Cancelling
- Let us know if you want to keep your domain active
- Keep in mind that domains are renewed annually unless auto-renewal is disabled
- Remember that services will end at the close of your billing cycle
How to Cancel
Send an email to [email protected].
Our team will guide you through:
- The cancellation process
- Next steps
- Any required confirmations
Before You Decide
We’re here to make this transition simple and stress-free. That’s why it is important for us to make sure that we help you make the right decision for you.
What’s Important
- You understand what this migration means
- You know what will and won’t change
- You’ve reviewed your options
- You’re ready to make an informed decision
If you’re unsure which option is best for your business, or need more details, simply email us at [email protected] where our team is ready to guide you every step of the way.
What Should I Do Next?
To proceed with the upgrade, there is nothing you need to do from your side once you have received the migration email. Our team will handle the full migration for you, rebuilding and optimising your website on the new platform with minimal disruption.
If you prefer to stay on WordPress, you can simply let us know by opting out of the upgrade.
What Happens If You Opt Out
Should you choose to opt out, your website will remain as is, and ongoing design, stability and security will depend on continued maintenance within the WordPress environment.
IMPORTANT
It is important to note that WordPress websites rely on ongoing updates, plugins, and active maintenance to remain secure and fully functional. Without these, there is an increased risk of security vulnerabilities, performance issues, or compatibility problems over time.
Step-by-Step: How to Opt Out
1: Open your migration email
2: Simply select “I wish to OPT OUT”
- This will exclude you from the migration.
3: Submit your response before the deadline of 17 April 2026
IMPORTANT: If we don’t hear from you by 17 April 2026, we’ll continue with the upgrade as planned.
Important Things to Know
- Your emails will continue working normally (where applicable)
- Your website migration will not go live without your approval
- The once-off fee covers the full migration and optimisation process
Empowering Insight
If you decide to upgrade, our team will handle the full migration for you, along with the rebuilding and optimisation of your website on the new platform with minimal disruption.
FAQs
Q. Do I have to migrate?
No, you can choose to stay on your current setup and contact a WordPress web developer to help manage your website for you, as ongoing maintenance will be your responsibility.
Q. What happens if I miss the deadline to choose the upgrade?
You can still migrate later, however:
- Availability may be limited
- The once-off migration cost may be higher
Q. Can I access my existing WordPress website?
Once migration is complete, you will no longer have access to your WordPress website.
Q. Will my website go offline?
Your website will remain live during most of the migration. A short switchover may occur during go-live.
Q. Will 1-grid continue to maintain and make website changes if I migrate?
Yes, your website will be fully managed via the new website platform. All changes can be requested as per the previous process via [email protected].
Q. What happens if I do not wish to migrate?
You can request your WordPress login details to hand over to a new designer, if needed.
Additional Resources
Email FAQs
Cancelling Your Services
Web Hosting Products & Services
Professional Email Products & Services
Need Additional Support?
We’re Here to Help:
Understanding the Website Design migration and what this means doesn’t have to feel technical with this easy-to-reference guide. Stuck? Contact our Team for further clarity and guidance ([email protected]). We’re ready to see how we can help!