At 1-grid, your online brand and uninterrupted services are our top priority. That’s why we give you the freedom to choose whether to enable or disable your domain auto-renewal status.
Auto-renewal helps you keep your domains active without worry, and automates your invoicing for your domain. By enabling this feature, you prevent accidental expirations, ensuring uninterrupted website and email services.
This guide will explain how to enable or disable this setting and the simple process to request changes.
Overview of Domain Auto-Renewal
Domain auto-renewal automatically renews your domain before it expires, so you never have to worry about your website or email going offline. This feature is designed to give you peace of mind, reduce administrative tasks, and help prevent accidental service disruptions.
Benefits of Enabling Auto-Renewal
- Avoid Domain Expiry: Ensures your domains remain active at all times.
- Prevent Service Interruptions: Websites, emails, and other domain-dependent services stay online.
- Simplify Management: Reduce manual renewals and focus on running your business.
- Proactive Control: Keep your domains secure and avoid potential downtime.
How to Request Enabling or Disabling Auto-Renewal
Changing your domain’s auto-renewal status is simple. Our Cancellation Team handles these requests quickly and securely.
Steps to Request Changes
- Contact the Cancellation Team
- Email: cancellations@1-grid.com
- Phone: 021 200 1200
- Provide Domain Names
- List all domains that need to be updated.
- Provide a Reason (if disabling)
- If you want to disable auto-renewal, include a clear reason. This ensures that our team can accurately record your request and provide the best support.
- Confirmation
- The Cancellation Team will verify your request and update your domain settings. Most changes are processed immediately.
IMPORTANT: Should you request to disable the auto-renewal function on your domain, this means that no further billing will occur for this; however, your domain will remain in an “Active” status in your Customer Zone, and will be set to expire on the Expiry Date of the domain.
When to Contact 1-grid Billing Support
Contact our Billing Team if you:
- Have questions about invoices or billing cycles.
- Notice discrepancies in upcoming domain charges.
- Need clarification on how auto-renewal affects your payments.
FAQs
Can I enable auto-renew for multiple domains at once?
Yes, simply provide all domain names in your email or call request.
What happens if I disable auto-renew and forget to renew manually?
Your domain could expire, causing downtime for your website or email services.
How long does it take for changes to apply?
Changes are usually applied immediately, after your request is confirmed as actioned.
Why do I need to give a reason to disable auto-renewal?
Providing a reason helps our team keep accurate records and ensures we continue improving customer support.
Additional Resources
Understanding Domain Renewal Invoices at 1-grid
Bring Your Brand Online with Domains at 1-grid
Payments Made Easy at 1-grid
How Invoicing Works at 1-grid
All You Need to Know About Suspensions at 1-grid
Need Additional Support?
We’re Here to Help:
Understanding how to enable or disable auto-renew for your domain doesn’t have to be complicated with this easy-to-reference guide. Stuck? Contact our Cancellations or Billing Team for clarity and guidance (https://1grid.co.za/contact-us/). We’re ready to see how we can help!