Frequently asked questions

What is the difference between Shared Hosting and VPS Hosting?Our Shared Hosting packages offer your growing business a cost-effective solution where multiple websites share the same server resources, such as CPU (Central Processing Unit) and RAM (Random-access-memory). It's ideal for smaller websites with lower traffic and minimal resource needs. Are your Shared Hosting resources no longer sufficient? Our VPS Hosting packages come with plenty of disk space and enough bandwidth to grow! Your VPS will have its own hosting space and resources, increasing performance and speed. Although multiple websites still share a physical server, your website operates independently with guaranteed resources. Your VPS will have its own hosting space and resources, increasing performance and speed. This option ensures scalability and control at an affordable price, making it perfect for websites with higher traffic demands.

How do I transfer my website to 1-grid?To transfer your website to 1-grid, follow these simple steps: 1. Backup Your Website: Ensure you have a full backup of your website files and databases. 2. Transfer Your Domain: If you want to move your domain to 1-grid, initiate a domain transfer through your current registrar and update your DNS settings. 3. Upload Files: Use FTP (File Transfer Protocol) or the 1-grid control panel to upload your website files to your hosting account. 4. Migrate Databases: Export your database from your current host and import it into your 1-grid account. 5. Test Your Website: After uploading your website, test it to ensure everything works smoothly. Our team of experts are eager and equipped to assist you throughout the process for a seamless migration.

What level of support is included with my hosting plan?At 1-grid, all hosting plans come with expert support to make sure you have all the help you need to make sure your website runs smoothly. Our expert support team is available to assist with technical issues, including setup, troubleshooting, and performance optimisation. You’ll also have access to our Knowledge Base, which is packed with step-by-step guides and tutorials to help you manage your hosting account. Whether you need basic support or more advanced help, we're here to ensure you get the most out of your hosting plan.

How do I secure my website with an SSL certificate?Securing your website with an SSL certificate at 1-grid is easy: 1. Purchase an SSL Certificate: Choose from our range of SSL certificates to fit your website’s security needs. 2. Install the SSL: Once purchased, install the SSL through your control panel, or let our support team handle the installation for you. 3. Update Website URLs: Ensure your website’s URLs are updated to use "https" instead of "http" for secure access. 4. Test and Verify: After installation, test your website to confirm that the SSL is active and your site displays the secure padlock icon. SSL certificates help protect your website by encrypting data and boosting trust with your visitors.

Can you design my website?Absolutely! We offer professional and affordable Website Design services tailored to your unique business needs. We’ll handle everything from your design and layout to your website’s functionality, ensuring your platform stands out online and helps grow your business.