Locate your FTP hostname, username, and port parameters in cPanel to connect securely via FileZilla or other FTP clients.
If you need to connect to your website using an FTP application such as FileZilla, you’ll need your FTP hostname, username, password, and port. This guide shows you where to find your FTP details in cPanel on your 1-grid Customer Zone hosting account, how to reset your password if needed, and how to create an additional FTP account for a developer or team member.
Before You Begin
Before looking for your FTP credentials, make sure you have:
- Access to your 1-grid Customer Zone
- An active web hosting account using cPanel
- Access to the specific website’s cPanel dashboard
- An FTP application such as FileZilla ready for connection testing
💡 Important: For security reasons, existing FTP passwords cannot be viewed in plain text. If you do not know your current password, you must reset it.
Follow These Steps
1. Open cPanel
Log in to your 1-grid Customer Zone, open the web hosting service associated with your domain, and select Login to cPanel.
2. Open FTP Accounts
In your cPanel dashboard interface, scroll down to the Files section cluster and select FTP Accounts. This page lists all FTP profiles currently configured for your package.
3. Find Your FTP Username
Under the FTP Accounts table list, locate the account profile you want to use. The exact text string listed under the Log In or FTP Username column is what you will type into your FTP client.
4. Find Your FTP Hostname
In most standard configurations, your FTP hostname follows this structure:ftp.yourdomain.co.za
(If your domain name isn’t pointing directly to your hosting server yet, use the primary server hostname specified inside your cPanel index details).
5. Check Your FTP Port
The standard network port utilised for cPanel file connections is:21
(If your platform configuration supports encrypted file transfers, enable explicit FTPS or FTP over TLS within your application settings).
6. Reset Your FTP Password
If you forgot the password for an active FTP profile:
- Go back to the FTP Accounts manager in cPanel.
- Locate your target account and click Change Password.
- Input a robust new password string and click Save.
7. Create an Additional FTP Account
Instead of sharing your primary master credentials with a contractor or developer, generate a restricted sub-account:
- Under Add FTP Account, complete the form fields with a new username and secure password.
- Specify the exact root path directory the account is allowed to access.
- Click Create FTP Account.
What Happens Next?
Once your connection strings, port 21, and updated credentials are ported into FileZilla or your preferred client, you can manage your server files directly. If connection handshakes fail, verify your hostname syntax and firewall blocks before altering backend environments.
You’re Ready!
You have successfully located your cPanel FTP connection parameters. Always utilise separate restricted accounts when granting external team members access to your website directories.
Related Articles
- How to Create an FTP Account in cPanel
- How to Reset an FTP Password in cPanel
- FileZilla FTP – Connection Timeout Error
- cPanel: How to Create Additional FTP Accounts
Need Help?
If your client application refuses to establish an active session after validating your details, contact us. Our Support team is here to help.
Have your domain name, target hostname, username, port number, and error logs ready. Do not send your password.