At 1-grid, we want you to always know what type of support you can expect from us. To keep things clear, simple, and empowering, we’ve grouped our support offerings into three categories: This guide explains each category in easy-to-understand terms, so you always know where we can help and when…
Learn what nameservers are, when you need to update them, and find the full list of 1-grid nameservers for different hosting types. What Are Nameservers? Nameservers are a key part of the Domain Name System (DNS). They connect your domain (e.g., yourbusiness.co.za) to the server where your website and email…
Phishing remains one of the most common and deceptive online threats, a tactic that preys on trust and quick reactions. In this guide, we’ll explain what phishing is, how these scams work, and how to protect yourself and your business from falling victim. What Is a Phishing Attack? This is…
If your emails aren’t delivering or your website feels unreachable, it could be because your IP address has landed on a blacklist, but don’t panic. It’s a common, fixable issue, and it’s easy to check if you’re IP has been blacklisted. This guide walks you through how to check if…
If you’ve suddenly noticed that your emails aren’t being delivered or your website access is blocked, your IP address might be blacklisted but it’s not permanent. IP blacklisting can seem alarming, but there’s no need to worry because it’s fixable! By understanding the cause, following delisting steps, and keeping your systems…
If you see a “550 5.7.1 [IRR] Too Many Invalid Recipients” error when sending an email, don’t worry! It’s a temporary protection measure from MailChannels, our outbound firewall partner, helping to keep your domain’s reputation strong by preventing your emails from being flagged as spam. In this guide, we’ll show…
When you register a domain, you’re creating your online address, with a fundamental part of your domain is DNS, which contains DNS records that make that address reachable. Sometimes, you need to check these records to ensure that they are configured correctly between your domain name and its corresponding IP…
Understanding DNS can feel daunting, but it doesn’t have to be! This guide will help give you clarity in understanding DNS, how it works for your domains, websites, email, and other services, and explain the various DNS record types so that you feel confident in working with DNS. What is…
The “550 5.7.1 [CS] Message blocked Spam” error with MailChannels can be frustrating; however, it doesn’t mean your domain is permanently blocked. By applying authentication, cleaning mailing lists, and following safe sending practices, resolving a MailChannels spam message block can be quick and prevent future blocks. This guide will help…
MailChannels blocks protect the global email ecosystem from spam and abuse. While they can be frustrating, you can avoid MailChannels blocks by practicing good email hygiene, such as cleaning mailing lists, authenticating domains, avoiding spam-like content, and securing accounts. This guide will help empower you with how to avoid MailChannels…