• Email for Business: How to setup video conferencing

    This guide provides you with step by step instruction on how to setup video conferencing.   Step 1 – Login to Email Pro On any internet browser go to https://mail01.1-grid.com/  Login with your email and password you created during your application.      Step 2 – Click on Team Workspaces    …

  • Email for Business: How to view and export Usage Reports

    This article provides you with information to see your domain email quota usage on your Email for Business Pro. Step 1– Login to Email Pro. On any internet browser go to https://mail01.1-grid.com/  Login with your email and password you created during your application.   Step 2 – Click on Domain Reports. Step…

  • Moving WebsitePanel (WSP) emails to Windows Plesk

    This article provides you with steps to migrate your WSP emails to Plesk. When you are ready to move your email account from the legacy WSP control panel to Windows Plesk’s Smartermail there are 3 simple steps to follow which we will cover below. Step 1 – Make a note of email…

  • Moving HELM emails to Windows Plesk

    This article provides you with steps to migrate your HELM emails to Plesk. When you are ready to move your email account from the legacy HELM control panel to Windows Plesk’s Smartermail there are 3 simple steps to follow which we will cover below. Step 1 – Make a note of email…

  • Accessing Webmail via cPanel at 1-grid

    Accessing your Webmail via cPanel for your email hosting is easy and secure. Webmail also allows you to read, send, and manage your email directly from a web browser with no app setup required if you don’t have access to your cPanel at the time. This is ideal if you’re…

  • What is Roundcube Webmail at 1-grid?

    Whether you’re checking mail on the go, troubleshooting an email app or mail client, or just want a quick, secure way to access your inbox, Roundcube Webmail gives you a simple, reliable option without installing anything. This guide will help you understand what Roundcube Webmail is, how it works, when…

  • SMTP Error 535: Authentication Failed (How to Fix It)

    If you’re seeing SMTP Error 535: Authentication Failed, your email client cannot log into the outgoing mail server.  This guide will help you:  Nothing in this process will affect your website, hosting, or existing mail data.  By the end of this guide, you’ll confidently resolve SMTP 535 errors without contacting support.  What SMTP Error 535 Means …

  • A Guide to SMTP Error Codes 

    SMTP error codes do not automatically mean your email, domain or server is broken – most are configuration or recipient-side issues.  This guide will help you understand SMTP error codes and what they actually mean.  By the end, you’ll be able to identify whether an error is temporary or permanent and apply the correct next step…

  • Accessing Webmail via Windows Plesk

    You can access your Webmail via your Plesk Control Panel, allowing you to send and receive email using your domain-based email address. If you know your email address and password, you can log in via Plesk.   This guide walks you through logging in to Plesk and what to do if Webmail doesn’t load.  How to…

  • Resolving a MailChannels Spam Block “550 5.7.1” Error

    The “550 5.7.1 [CS] Message blocked Spam” error with MailChannels can be frustrating; however, it doesn’t mean your domain is permanently blocked. By applying authentication, cleaning mailing lists, and following safe sending practices, resolving a MailChannels spam message block can be quick and prevent future blocks.  This guide will help…